Employment Opportunities


JOB OPENING:  Women’s Support Services, in Sharon, CT has an opening for a Family and Child Advocate to provide domestic violence crisis intervention, support, advocacy and referral services to adults and children affected by intimate partner violence.  This is a part time position with a generous PTO package and competitive wages. Will consider full-time with benefits for the right candidate.  Submit letter of interest and resume to WSSSearch@wssdv.org

Job Summary:
The primary role of the Family and Child Advocate is to provide support, advocacy, safety planning, and educational services to adult victims and children of domestic violence who come to WSS for community-based or emergency shelter services. This position is to be carried out while empowering victims with respect to their safety and their right to self-determination.

Essential Job Responsibilities:

A. Direct Services to Adults and Children Victims.  Provides client-centered, trauma-informed support and advocacy for WSS clients.

• Responds to the 24-hour hotline and to walk-ins from the community;
• Follows up with clients referred through the LAP process;
• Provides peer support to Hotline Counselors
• Provides crisis intervention, intake, and assessment;
• Provides emergency shelter services and referral to long-term shelter programs;
• Provides individual domestic violence counseling, safety planning, and advocacy services;
• Facilitates weekly support and/or educational groups;
• Assists clients in developing safety plans for themselves and their children;
• Provides clients with information and referrals to community resources;
• Advocates with outside systems regarding clients’ needs;
• Provides application information and assistance for OVS victim compensation and SAVIN, Safe at Home (address confidentiality), and other victim assistance programs.
• Provides child and youth specific support and activity groups.
• Supports non-offending parents around safety planning for children.
• Provides parents with information and referrals to community resources;
• Advocates with outside systems regarding children’s needs;

B. Administrative duties. Supports the agency’s mission and programs with timely and accurate administration.

• Distributes and collects a client survey for each client, not in immediate crisis, who has received in-person services;
• As feasible, completes a client survey for each client receiving services by telephone;
• Maintains a program-wide statistical data system (ETO) on clients and the services provided to them;
• Submits quarterly statistical and narrative reports to the Program Manager for submission to CCADV by agency deadlines;
• Participates in a minimum of 2 Adult Advocate meetings and 2 Adult Advocate trainings and any other required meetings called by CCADV during the fiscal year;
• Maintains certification by receiving not less than 6 hours of in-service training in issues related to working with victims of domestic violence and/or advocate job enhancement skills.
• Conducts and tracks work in such a way as to meet VOCA, OPM and other contractual and standards requirements.
• Manages client records in ways that meet contractual and standards requirements.

General Responsibilities:
• Provides rotating backup coverage to the hotline to meet program needs;
• Collaborates with other WSS direct service staff as necessary to meet clients’ needs;
• Contributes to the development of volunteers through participation in volunteer certification trainings and through direct supervision of volunteers as assigned;
• Participates in WSS outreach efforts to increase awareness of domestic violence;
• Attends and participates in WSS staff meetings and trainings;
• Performs other duties as assigned by the Program Manager or Executive Director.
• Fosters and engages in collaborative community partnerships as well as educational programs to raise awareness about the dynamics of domestic violence.

Special Requirements:
• Obtains and maintains certification as a domestic violence counselor per CGS 52-146k ;
• Maintains client confidentiality subject to WSS’ confidentiality and mandatory reporting policies and the provisions of CGS 52-146k privileged communications between domestic violence counselors and victims;
• Able to travel as needed in their scope of service to Women’s Support Services, therefore, a valid driver’s license and current certificate of insurance is required for personnel who may travel;
• Able to work outside of normal office hours, including weekends.

• Possession of a Bachelor’s degree
• Working knowledge of the dynamics of domestic violence and its effects on adults and children;
• Commitment to working with domestic violence victims for safety planning while preserving their right to self-determination;
• Commitment to breaking the cycle of domestic violence and empowering victims;
• Basic crisis intervention, counseling, and group facilitation skills;
• Commitment to providing culturally competent, trauma-informed services to a diverse range of clients;
• Knowledge of community resources;
• Ability to work collaboratively with staff and volunteers;
• Ability to maintain service records, and complete accurate statistical and narrative reports in a timely manner.
• Bilingual:  English and Spanish


This non-exempt position supports the mission and general business operations of WSS. Hours worked in excess of the normally allotted weekly hours must be recommended by the Program Manager and approved by the Executive Director.

The Family and Child Advocate is supervised by the Executive Director and Program Manager and reports directly to the Program Manager. This is a non-supervisory position but may involve overseeing interns or volunteers as assigned.


Women’s Support Services, a domestic violence crisis agency in Sharon, CT has an opening for a Family and Child Advocate. This is a full time (37.5 hrs/wk) position with benefits and a generous PTO package. The position requires a flexible schedule, and may include some evenings, holidays, and weekends.  Some travel is required.  The position also requires typical work operations and responsibilities such as, but not limited to:
• Provision of crisis intervention, support, advocacy and referral services to adults and children affected by intimate partner violence, both primary and secondary victims;
• Support of the agency’s domestic violence hotline;
• Provision of community partnerships and collaborations;
• Representing the agency at multi-disciplinary team meetings;
• Statistics and record-keeping.

• A Bachelor’s degree in social services or related human service field.
• Experience working with families and children.
• Experience working collaboratively as part of a team.
• Experience in domestic violence crisis intervention desired.
• Fluency in oral and written Spanish and English highly desirable.
• Ability to work well with diverse populations.
• Must obtain and maintain certification as Domestic Violence Crisis Counselor.
• Access to reliable transportation.

Interested candidates should submit letter of interest and resume to WSSSearch@wssdv.org.